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Premium Support-No Response!

  • Premium Support-No Response!

    Posted 1 month 1 week ago
    • What is going on at Rocket Theme? I paid for premium support and submitted a ticket with no response and the ticket has disappeared. I have emailed This email address is being protected from spambots. You need JavaScript enabled to view it. and it bounced back to me. I have reached out to team members via linked in. I don't know what else to do to get a response other than reverse payment on my premium support incident and I really just want my problem solved.
    • MrT's Avatar
    • MrT
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    Re: Premium Support-No Response!

    Posted 1 month 1 week ago
    • I will inform our support staff for you..

      Regards, Mark.
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  • Re: Premium Support-No Response!

    Posted 1 month 1 week ago
    • Thank you so much!!
    • Kat05's Avatar
    • Kat05
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    Re: Premium Support-No Response!

    Posted 1 month 1 week ago
    • Hi Cindy,

      I have replied to your ticket 2 days ago, but unfortunately the automatic notification email has not been sent out to you.
      Please review your ticket here (we never delete any of the incidents created): rockettheme.com/premier-support
      Apologies for the issue.
    • Last Edit: 1 month 1 week ago by Kat05.
    • Kat05 / QA Lead & Support / Germany
  • Re: Premium Support-No Response!

    Posted 1 month 1 week ago
    • Kat,
      Thank you for getting back to me. The strange thing was the ticket disappeared entirely from my premium support. Looks like we are back on track now.
      thank you,
      Cindy
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    • Kat05
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    Re: Premium Support-No Response!

    Posted 1 month 1 week ago
    • Hi Cindy,

      I just left another reply on your ticket.

      Just a note for other members who are reading this and may have trouble finding their tickets, they should always show up on this page: rockettheme.com/premier-support

      Regards, Kat
    • Kat05 / QA Lead & Support / Germany

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