Ryan M Pierson wrote:
There are some hard truths we have tried to convey in recent months. First, Joomla as a whole has lost a lot of market share. The user base has seen a decline of dramatic numbers year-over-year for the past four years. As a result, our ability to bring in new customers is limited by this drop in interest in the CMS.
Being a third party vendor for a maturing product that seems to be declining in marketshare is hard, but it also means you have to become more creative in your development and marketing. It is possible, for example, that some of your customers have moved to other template providers, or, if they purchased templates from multiple vendors, just reduced the number of vendors. Also, it could be they are providing better integration with other services or extension providers.